20 May 2000 Kee & Co., Ltd 34 Regent Street London, UK
Dear Sirs:
Thank you for your letter of 20 May in which you lodge a claim for short delivery of 9000 kg of white cement.
We wish to express our deep regret at this incident. We have checked with our warehouse and discovered that part of your consignment was not packed in 5-ply paper bags as specified in the contract. This was due to the negligence of our warehouse staff.
We are most concerned to maintain our long-standing trading relationship. We therefore enclose a cheque for GB￡230 in full and final settlement of your claim.
We trust that this unfortunate error will not adversely affect our future relations.
